Information Technology Services (ITS) is responsible for planning, implementing, and maintaining the College’s technology infrastructure and services as well as the 1:1 Student Information Technology Initiative which equips all full-time students with a technology package that includes a convertible-hybrid PC and printer.
ITS is dedicated to delivering reliable, efficient, secure, and innovative information technology services which meet the needs of our College community both today and in the future and strives to enable all College constituents with the tools needed to realize their goals.
ITS is comprised of the following six units to meet the needs and objectives of the College:
Computer Services and Support (CSS) manages the Help Desk and the Repair Shop which facilitate the troubleshooting and repair of college-owned equipment (including systems issued to students through our 1:1 program). The Help Desk is staffed nearly 100 hours per week by trained student employees (approximately 30 paid student jobs are available every year), providing level one support, system reloads, malware scans, and print support. The Repair Shop is open 40 to 45 hours each week during the semester with full-time, HP-certified staff handling equipment repair.
In addition to these resources, CSS makes an effort to offer as many self-service tools as possible so that students and employees can resolve many issues on their own or with minimal guidance via phone, email, or instant messaging channels.
The primary purpose of Enterprise Systems Services is to provide the tools and support needed by administrative offices to function efficiently and with a high level of productivity and to support campus-wide business software for all constituents. Either directly or indirectly, Enterprise Systems Services maintains the College’s Student Information System (SIS), door access, 1Card, web portal, calendaring, and document management systems. This includes, but is not limited to, software and hardware upgrades, security setup, client installation, reporting, and day-to-day operations.
Infrastructure and Operations Services is comprised of network and system administrators focused on providing all campus constituents with robust, secure, and stable network, systems, and services infrastructure. The Infrastructure Services team is responsible for the design, implementation, day-to-day operations, and strategic planning of the College’s technology infrastructure. This includes keeping the data centers, networking equipment, and enterprise systems and services, housed on premise and in the cloud, functional and secure.
Media Services is responsible for all campus multimedia needs, including technical and audiovisual services. The unit provides classroom and auditorium AV support, video production for lectures or special events, web-based streaming media, web conferencing support, and equipment rentals. Access on-demand streaming audio and video files.
Media Services actively encourages and mentors student interested in media technology. With over 30 paid student technician jobs available every year, Media Services is always looking for students with an interest and calling to serve the College community.
Print Production extends basic and specialized printing services to all campus constituents from the Office of Marketing and Communications to students for classwork. The print shop is equipped with digital production printers, large format printers, and an array of finishing equipment. Letter size to large format printing is offered at a minimal cost, and 48 hour lead time for all work is very much appreciated but not required. Accepted forms of payment for services are Crimson Cash or check.
Mail Services coordinates bulk mailings for offices and departments as well as for student organizations. All outgoing first-class mail is sent through Mail Services.
Software Development Services provides in-house custom software development and maintenance. Using broad technology expertise, Software Development Services is responsible for the development of software and web applications ranging from small specialized applications to larger standalone applications to meet the needs of a variety of campus constituents.
Computer Services & Support Help DeskMonday - Thursday: 7:30 a.m. – MidnightFriday: 7:30 a.m. - 9 p.m.Saturday: 8 a.m. – 5 p.m.Sunday: 2 p.m. – Midnight
Print ProductionMonday - Friday: 8 a.m. - 5 p.m. (exceptions will be posted)
Repair ShopMonday - Friday: 8 a.m. - Noon and 1 - 5 p.m.